FAQ

DearloverDoll is an internationally trusted and officially authorized adult doll retailer. We partner directly with top-tier TPE and silicone sex doll manufacturers such as WM Doll, SE Doll, and more. When you shop with us, you’re guaranteed 100% authentic, high-quality love dolls—no knock-offs, no middlemen. Every doll is sourced directly from the factory with full authorization and certification.

We are committed to providing a luxury shopping experience with affordable prices, customizable features, discreet packaging, and dedicated customer support.

Yes. DearloverDoll is a verified international vendor with a proven track record. We only sell genuine, certified dolls crafted from premium TPE or silicone materials. Our direct factory relationships ensure fair prices, safe transactions, and reliable delivery.

Yes—sex dolls are legal in all major Western countries. We ship discreetly and legally to North America, Europe, Australia, and more. All our dolls are customs-friendly and accurately documented, so clearance is smooth and hassle-free.

Browse our collection and select your favorite doll.
Choose custom options such as skin tone, eye color, or breast size.
Click ‘Add to Cart’ and proceed to checkout.

Your DearloverDoll Journey:
• Browse & Customize – Explore our wide range and personalize every detail.
• Secure Checkout – Use PayPal, credit card, or Buy Now, Pay Later (U.S. only).
• Production – We start building your doll within 24 hours. Production takes 1–3 weeks.
• Photo Confirmation – Receive photos of your finished doll before shipment.
• Discreet Shipping – Delivery takes 7–12 business days. Track your order online.
• Unbox & Care – Check for defects, clean regularly, and enjoy your companion.

Yes, you can! Enter your promo code at checkout to apply the discount.

DearloverDoll accepts PayPal and major credit cards for secure transactions.

Absolutely. We use SSL encryption and secure processors like PayPal to protect your data. Your privacy is our top priority.

Yes. Cancellation fees apply based on how soon you contact us:
• Within 4 hours: 100% refund
• Within 8 hours: 95% refund
• Within 24 hours: 80% refund
Custom dolls cannot be canceled after processing. Shipped items are not eligible for cancellation.

We ship worldwide via FedEx or UPS. All packages are discreetly labeled and insured.

Our main office is in China, close to all major doll factories. Orders ship directly from the manufacturer’s warehouse.

We ship to most countries except India, Pakistan, UAE, and Thailand due to local restrictions.

Shipping is FREE worldwide. Import taxes may apply depending on your country and are the buyer’s responsibility.

Yes. We will send you a tracking number as soon as your order ships.

Production takes 7–14 days. Delivery usually takes another 7–12 business days. Custom dolls may take up to 30 days depending on complexity.

Import taxes vary by country and are the buyer’s responsibility. U.S. customers typically don’t pay import fees. We’re here to help if you need assistance.

If the doll arrives defective and unused, contact us within 24 hours for return options. We do not cover return shipping. Depending on the issue, we’ll offer a repair or replacement.

TPE Dolls:
• More affordable
• Realistic texture & flexible
• Requires more maintenance

Silicone Dolls:
• Higher detail & easier to clean
• More durable & lower maintenance
• More expensive, less flexible

With proper care, both TPE and silicone dolls can last many years.

Lay the doll flat or hang it vertically using a neck hook. Avoid stress on joints and keep it in a cool, dry space.

Clean your doll every 14 days or more often if needed. Use antibacterial soap and lukewarm water. Avoid soaking the neck or metal parts. Dry thoroughly before storing.